90ph Privacy Policy

1. Introduction and Scope

90ph is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to all personal data collected through our website, mobile applications, customer support channels, and any other services operated under the 90ph brand. We recognize the trust you place in us when you provide your personal information, and we take our responsibility to protect that information seriously.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which collectively govern your use of the 90ph platform. By registering an account, depositing funds, or using any part of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

2. Information We Collect

90ph collects various types of personal information necessary to provide our services, comply with legal obligations, prevent fraud, and enhance your user experience. The categories of information we collect include:

2.1 Account Registration Information

When you create a 90ph account, we collect the following personal information:

• Full Legal Name: Your complete legal name as it appears on government-issued identification documents
• Date of Birth: Required to verify that you meet the minimum age requirement (21 years or older) for online gambling in the Philippines
• Email Address: Used for account communications, security notifications, and promotional messages
• Mobile Phone Number: Required for account verification, two-factor authentication, and customer support
• Residential Address: Your complete physical address including street, city, province, and postal code
• Nationality and Country of Residence: To ensure compliance with geographic restrictions and licensing requirements
• Username and Password: Your chosen login credentials (passwords are encrypted and never stored in plain text)

2.2 Identity Verification Documents

To comply with Know Your Customer (KYC) regulations and anti-money laundering (AML) requirements, we may request additional verification documents, including:

• Government-issued photo identification (Philippine Passport, Driver's License, UMID, SSS ID, or National ID card)
• Proof of address documents (utility bills, bank statements, government correspondence) dated within the last three months
• Proof of payment method ownership (bank statements, e-wallet screenshots showing your name and account details)
• Selfie photographs holding your identification document for enhanced verification

2.3 Financial Transaction Information

When you make deposits or withdrawals, we collect and process financial information, including:

• GCash, PayMaya (Maya), or other e-wallet account numbers
• Bank account details (account number, bank name, branch information) for bank transfer transactions
• Transaction amounts, dates, times, and payment method details
• Transaction history and patterns for fraud prevention and AML compliance

We do not store complete credit or debit card numbers on our servers. Payment card transactions are processed through secure, PCI-DSS compliant third-party payment processors who handle sensitive card data on our behalf.

2.4 Gaming Activity and Betting Data

To provide our services and maintain fair gaming practices, we automatically collect information about your gaming activities, including:

• Bets placed, games played, and betting patterns
• Win/loss records, account balances, and transaction history
• Bonus usage, promotional participation, and loyalty program activity
• Game preferences, favorite titles, and session durations
• Responsible gaming tool usage (deposit limits, self-exclusion periods, reality checks)

2.5 Technical and Device Information

Like most online services, 90ph automatically collects technical information when you access our platform:

• Device Information: Device type, operating system, browser type and version, screen resolution
• IP Address and Location Data: Your IP address and approximate geographic location (used to verify compliance with geographic restrictions)
• Cookies and Tracking Technologies: Session cookies, authentication tokens, and analytics identifiers
• Log Files: Access times, pages viewed, links clicked, and user journey through our website
• Performance Data: Load times, errors encountered, and technical issues experienced

2.6 Communications and Customer Support

When you contact our customer support team or interact with our communications channels, we may collect:

• Live chat transcripts, email correspondence, and phone call recordings (where legally permitted with your consent)
• Feedback, complaints, and dispute resolution communications
• Survey responses and user experience feedback

3. How We Use Your Information

90ph uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your 90ph account
• Processing deposits, withdrawals, and internal account transfers
• Providing access to casino games, sports betting markets, and platform features
• Settling bets, distributing winnings, and maintaining accurate account balances
• Processing bonus offers, promotions, and loyalty rewards

3.2 Legal Compliance and Security

• Verifying your identity and age to comply with Philippine gambling laws (21+ requirement)
• Conducting KYC and AML checks to prevent money laundering, fraud, and terrorist financing
• Detecting and preventing fraudulent activities, collusion, bonus abuse, and terms violations
• Maintaining transaction records as required by financial regulations and tax authorities
• Responding to legal requests, court orders, and regulatory investigations

3.3 Customer Service and Support

• Responding to your inquiries, complaints, and support requests
• Resolving disputes, investigating issues, and processing refunds where applicable
• Providing personalized customer assistance and technical troubleshooting

3.4 Marketing and Communications

• Sending promotional offers, bonus announcements, and new game notifications (with your consent)
• Delivering newsletters, tournament invitations, and exclusive VIP offers
• Conducting market research, user surveys, and feedback collection
• Personalizing marketing content based on your gaming preferences and activity

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve website functionality, navigation, and user experience
• Testing new features, games, and promotional campaigns
• Identifying technical issues, bugs, and performance bottlenecks
• Conducting statistical analysis and generating aggregate reports (anonymized data)

4. Information Sharing and Disclosure

90ph does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating the 90ph platform, including:

• Payment Processors: GCash, PayMaya, bank partners, and payment gateway providers who process deposits and withdrawals
• Game Providers: Third-party software developers who supply casino games, live dealer tables, and sports betting platforms
• Identity Verification Services: Specialized KYC and AML compliance providers who verify user identities and screen for fraud
• Cloud Hosting and Data Storage: Infrastructure providers who host our servers, databases, and backup systems
• Customer Support Tools: Live chat platforms, ticketing systems, and customer relationship management (CRM) software
• Marketing and Analytics Platforms: Email service providers, analytics tools, and advertising networks (where you have consented to marketing)

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information and may only use your data for the specific purposes outlined in our agreements with them.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulators, or courts when:

• Required by law, legal process, subpoena, court order, or regulatory investigation
• Necessary to comply with anti-money laundering, counter-terrorism financing, or tax reporting obligations
• Requested by the Philippine Amusement and Gaming Corporation (PAGCOR) or other licensing authorities
• Required to protect our legal rights, enforce our Terms and Conditions, or defend against claims
• Necessary to protect the safety, security, or property of 90ph, our users, or the public

4.3 Business Transfers

In the event that 90ph undergoes a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring, your personal information may be transferred to the acquiring or successor entity as part of the transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or control of your personal information.

5. Data Security Measures

90ph employs industry-leading security technologies and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using bank-grade encryption protocols
• Secure Data Centers: Personal information is stored on secure servers located in accredited data centers with physical access controls, surveillance, and 24/7 monitoring
• Firewall Protection: Advanced firewalls and intrusion detection systems protect our infrastructure from cyberattacks
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal information on a need-to-know basis
• Password Protection: User passwords are hashed using one-way cryptographic algorithms and never stored in plain text
• Regular Security Audits: Independent third-party security audits and penetration testing to identify and address vulnerabilities
• Employee Training: All 90ph employees undergo data privacy and security training and are bound by strict confidentiality agreements

While we implement robust security measures, no internet-based system can be 100% secure. You acknowledge that you provide your personal information at your own risk. We encourage you to use strong passwords, enable two-factor authentication, and log out of your account after each session.

6. Data Retention

90ph retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account plus six (6) years after account closure to comply with financial record-keeping requirements
• Transaction Records: Financial transaction data is retained for seven (7) years as required by Philippine anti-money laundering regulations
• Identity Verification Documents: KYC documents are retained for five (5) years after account closure
• Marketing Consent: Marketing preferences and consent records are retained until you withdraw consent or close your account
• Legal Holds: Information subject to ongoing legal proceedings, disputes, or regulatory investigations is retained until the matter is resolved

After the applicable retention period expires, personal information is securely deleted or anonymized such that it can no longer be associated with an identifiable individual.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Rectification: You may update or correct inaccurate or incomplete personal information
• Right to Erasure: You may request deletion of your personal information, subject to legal retention obligations
• Right to Object: You may object to processing of your personal information for marketing purposes
• Right to Data Portability: You may request a machine-readable copy of your personal information for transfer to another service provider
• Right to Withdraw Consent: You may withdraw previously given consent for data processing at any time
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. Some requests may require identity verification to protect your information from unauthorized access.

8. Cookies and Tracking Technologies

90ph uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve website functionality. We use the following types of cookies:

• Essential Cookies: Required for basic website functionality, account authentication, and security (cannot be disabled)
• Performance Cookies: Collect anonymous information about how you use our website to help us improve performance
• Functionality Cookies: Remember your preferences, language settings, and personalized features
• Marketing Cookies: Track your activity across websites to deliver targeted advertising (used only with your consent)

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the 90ph platform.

9. Third-Party Links

The 90ph website may contain links to third-party websites, social media platforms, or external services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit. This Privacy Policy applies only to information collected by 90ph.

10. Children's Privacy

90ph services are strictly prohibited for individuals under the age of 21. We do not knowingly collect, use, or retain personal information from minors. If we become aware that a user is under 21 years of age, we will immediately close their account, void all transactions, and delete their personal information in accordance with legal requirements. If you believe a minor has registered an account with 90ph, please contact us immediately at [email protected].

11. International Data Transfers

Your personal information may be processed and stored on servers located outside the Philippines, including in jurisdictions that may have different data protection laws. When we transfer personal information internationally, we implement appropriate safeguards, including standard contractual clauses, to ensure that your information receives an adequate level of protection. By using the 90ph platform, you consent to the transfer of your personal information to countries outside the Philippines where our service providers operate.

12. Changes to This Privacy Policy

90ph reserves the right to update, modify, or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When material changes are made, we will update the "Last Updated" date at the top of this document and notify you via email or prominent notice on our website. Your continued use of the 90ph platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond within 48 hours

For complaints that we are unable to resolve internally, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through their official website or contact channels.